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Summer Sale, Extra 6% Off Code: S6
Summer Sale, Extra 6% Off Code: S6

FAQ

What shipping methods are available?

We choose appropriate shipping methods for delivery like FedEx, UPS or DHL. When your order's shipped, you’ll receive an email with the tracking information.

How long will it take to get my package?

For U.S. & Canada, orders will arrive in 7-10 business days via EXPRESS shipping service.

For Europe and other countries, orders will arrive in 7-15 business days via EXPRESS shipping service.

What payment methods do you accept?

We ensure secure payment with Paypal and Credit Card, such as Visa, Mastercard.

Can my order be shipped to a P.O. box?

No. Orders must be shipped to a physical address.

Why my payment's rejected?

1、Maybe your credit card is not supported, you can try another credit card.
2、Cvv or card information is wrong. You can contact your bank to help you out.
3、Expired card.

Do I need an account to place an order?

This is optional. Goldenwarm is dedicated to offering the best customer shopping experiences.

How can I track my order?

You can track your order any time online via our Order Status page. Alternatively, you can track the order directly on the carriers’ website with the tracking number.

Who should I contact if I have any queries?

Contact claire@goldenwarm.com and we will reply to you in 24 hours.

What is your return policy?

If you are not satisfied with your purchase, we will gladly accept your return within 30 days from the date of delivery. All online orders need to be returned to our warehouse ( NOT our office address). Please send us an email at claire@goldenwarm.com for detailed RETURN PROCESS.

When will I be refunded if I return my order?

It will take around 3-5 business days for the parcel to arrive back to us and the refund will be done within 5 business days. Generally, it will take 2-3 weeks for the refund to appear on your bank account. Please contact us if youhave further questions about your refund status.