We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please contact us via Claire@goldenwarm.com to contact us within 6 hours after you place the order. The refund will be issued within 2 business days after the cancellation of your order.
We will try our best to meet your needs. However, if the products you ordered have already been shipped out, then your order cannot be cancelled.
Please contact our Customer service at emailto get the return address.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Production defects, lack of products, shipping damage or color difference:
- If the product you ordered delivered with a manufacturing defect, please contact us promptly and we will reship it for you.
- Missing part of your package: If you receive the quantity of products is less than your order, please contact us in time. We will send you a replacement for the missing items as soon as we confirm it.
- If your package was damaged during packaging or shipping, please provide the appropriate photos. Once our team have reviewed and approved your package, we will reship to you or give you a full refund.
- Please ensure that the photos you submit are not blurry or obscured. Providing high quality photos will help us resolve your issue as quickly and efficiently as possible. Please contact us within 3 days of the delivery of your order.
- Color difference: Due to the limitations of the technical conditions of photography, our products may have a little color difference, if there is a big difference between the actual product and the product picture, please contact us within 3 days of the delivery of your order.
We will not provide return service for the following non-merchant reasons:
- Wrong size: Our sizes and measurements are clearly marked on the product pages, please follow the product description to purchase. If you don’t understand, please contact our customer service.
- Buy more than you expected.
- No longer needed after you received.
- Don’t like it due to your personal reasons.
- Due to the incorrect delivery address or zip code you provided, the product can not be delivered in time.
- Other non-merchant reasons.
Once we have agreed to your return, when your returned package arrives at our designated warehouse and is approved, all refunds will be returned to the account you paid for your order within 10 business days.
All return processes must be processed within 30 days of the receipt of your package and approved by GoldenWarm Team.
Please contact us within 14 days after you receive your package.
We offer exchange service. If you want to exchange the product for personal reasons, please contact us within 14 days after receiving your package and confirm the details of your exchange.
After we agree to exchange your products, please send back the products you received in their original condition and the products must not affect our secondary sales.
After your returned package arrives at our designated warehouse and the verification is completed, we will reship the items you want to exchange within 2 business days.
Although we offer a free exchange service, you are responsible for all postage costs incurred in the return process.
Please ensure that the returned goods are intact and do not affect our secondary sales, otherwise, we will have the right not to provide return services.