Return Policy

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you to return them.
You have 30 days to return any item or items in their original unopened package from the date of receipt. Refunds will be applied to your account (minus the shipping cost) once the item has been received and inspected through our warehouse.
Any item returned after 35 days from order date is not eligible for refund.

We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

Kindly note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.

But we are not responsible for these reasons (Hope you can understand)
1. Buy the wrong size. (So please measure your cabinet or drawer HOLE CENTERS carefully and then decide which size is what you need. Thank you!)
2. No longer required after placing an order by yourself
3. The color does not match your home cabinet (so please consult customer service before placing an order)
4. Buy more or less 
5. Don't like them for personal reasons after receiving the items
6. Wrong shipping address or zip code in your order
7. Some of our handles are hollow, but very sturdy. These are written in the product description. Please check before place your order.

 

Any return items, please use the post Office. If you use the express delivery(Avoid clearance/liquidations) , we will not refund. Thanks for your cooperation!

To return an item, please contact: claire@goldenwarm.com